Shipping Information and Prices
Below, you’ll find detailed information about our production and shipping processes, delivery timelines, and costs for our main markets. We strive to ensure that your personalized photo book arrives in perfect condition and in a timely manner, no matter where you are in the world.
Production and Shipping Process
• Production Locations: We produce your books in the USA and EU, depending on your location, to minimize shipping times.
• Production Time:
• Softcover Books: Typically take 1-2 business days to produce.
• Hardcover Books: Require an additional day for production (the glue needs extra time to dry for the binding).
• Worldwide Shipping: We print books in all languages and ship to every corner of the globe.
Shipping Prices and Delivery Times
The shipping cost is calculated based on the weight of your books and the destination. Below are the standard rates and estimated delivery times for a 200-page book:
United Kingdom 🇬🇧
• Carrier: FedEx - Tracked
• Delivery Time: 6 to 8 business days
• Cost: £8.00 GBP
European Union 🇪🇺
• Carrier: Standard - Not Tracked
• Delivery Time: 7 to 15 business days
• Cost: €7.95 EUR
Canada 🇨🇦
• Carrier: Purolator Ground
• Delivery Time: 5 to 7 business days
• Cost: $15.00 CAD
United States 🇺🇸
• Option 1: FedEx SmartPost - Tracked
• Delivery Time: 8 to 10 business days
• Cost: $10.90 USD
• Option 2: FedEx Home Delivery - Tracked
• Delivery Time: 5 to 7 business days
• Cost: $16.00 USD
Australia 🇦🇺
• Carrier: International Shipping (Express)
• Delivery Time: 10 to 15 business days
• Cost: $35.00 USD
30-Day Money-Back Guarantee
Your satisfaction is our priority! If you are not completely satisfied with your book, we offer a 30-day Money-Back Guarantee for all orders. Whether there is a production issue or you simply didn’t love the final product, we will work with you to resolve the issue or provide a full refund. Please contact our support team to initiate the process.
Damaged or Defective Books
If your book arrives damaged, we will replace it free of charge. Simply contact our customer service team with photos of the damaged product, and we’ll take care of the rest.
Note on Delays
While we aim to meet the above timelines, shipping delays may occur due to customs, weather conditions, or peak holiday seasons. If your order has not arrived within the specified timeframe, please reach out to our support team for assistance.
Thank you for choosing My Social Book to preserve your memories! If you have any questions or need assistance, don’t hesitate to contact us at help@mysocialbook.com.